Need to make a claim?

When you take out insurance, the last thing you want to have to do is make a claim. If disaster strikes, at least you know the full resources of our team are behind you.

Please contact us, John Ansell, on FREEPHONE 0800 140 4541, quoting the name of the policyholder. Alternatively, please contact your account executive direct:

Dawn Ackland - dawn.ackland@thecleargroup.com

Out of hours and emergency claims phone numbers

Fitness Policies:

0800 015 1498 - Quote ref no: 24185901CHC

Block of flats policies:

0800 015 1498 - Quote ref no: 23819035CBT

Leisure Pursuits property policies:

In the event of loss please contact Woodgate & Clark Loss Adjusters on 01732 520 270 quoting your policy number

Wines & spirits transit & storage:

NMU: 0161 2363380 or e-mail claims@nmu.co.uk (cargo) or liabilityclaims@nmu.co.uk (freight) and quote your full policy number

Aviva Wine & spirits: 0800 015 1498 - You will need to quote your full policy number

All other policies:

If you need to report a new claim or need urgent assistance please refer to your policy documents.

Claims Promise - "prompt action, prompt settlement."

Look at what our customers say about our claims service:

“First class"  "First rate"  "Excellent as always"  "Prompt, Cheerful & Knowledgeable service.  Many thanks"  "Ansell & Partners smoothed the whole process for us being placed in these unforeseen circumstances, having a good insurance broker is money well spent.  Thank you once again!"

We aim to handle your claim as quickly and as expeditiously as possible

It is the manner in which we handle your claims that is the true reflection of our service to you. We make every effort to ensure that all your claims are handled in a professional manner as swiftly and as fairly as possible.

Experience has proved to us that the same personnel responsible for the negotiation of your policy at inception or renewal, should be the first port of call when a loss occurs. They are the people most familiar with your circumstances and the details of your insurance contract and therefore are best placed to monitor and bring to final settlement your claim. This service is of special importance if complications occur. Our personal intervention in difficult or problematic settlements is highly valued by our customers.

For a major claim we arrange for the appointment of a specialist loss adjuster, available 24 hours a day and liaise closely with them until a satisfactory resolution is achieved.

Continuous improvement of our claims handling service is key to the maintenance of standards we set ourselves, and we welcome any feedback. Your comments have helped us in our negotiations with insurers illustrating the level of satisfied customers, and pinpointing those few who require further attention.

For immediate advice, please call 0800 140 4541 or:

Request a FREE Quote Today