Making a complaint

Easy and professional

We recognise the importance of great customer service

Should there be an occasion when we do not meet your expectations, we are equally committed to dealing with a complaint in a thorough manner. If you wish to register a complaint or request a copy of our complaints procedures please get in touch.

In writing, addressed to

Complaints at Clear Insurance Management Ltd, 1 Great Tower Street, London, EC3R 5AA

By email

complaints@thecleargroup.com

By telephone

020 7280 3450

For consumers with Lloyds’ policies

If you are a consumer (someone purchasing insurance not related to a business) and your complaint is in relation to a policy provided by underwriters at Lloyds, in the unlikely event that you remain dissatisfied with our response, we are obliged to inform you may be entitled to refer the matter to the Complaints team at Lloyd’s.

Full details of Lloyd’s complaints procedures are available at www.lloyds.com/complaints and the Complaints team’s contact details are as follows:

Lloyd’s Fidentia House, Walter Burke Way, Chatham Maritime, Chatham, Kent. ME4 4RN.

Tel: 0207 327 5693

Fax: 0207 327 5225

Email: complaints@lloyds.com

Financial Ombudsman Service

In the unlikely event you cannot settle your complaint with us directly, you may be entitled to refer it to the Financial Ombudsman Service (FOS). You can find out more about this by visiting the FOS web site at www.financial-ombudsman.org.uk.

A copy of our procedures for dealing with complaints is available on request.