Need to make a claim?
We aim to handle your claim as quickly and as expeditiously as possible
It is the manner in which we handle your claims that is the true reflection of our service to you. We make every effort to ensure that all your claims are handled in a professional manner as swiftly and as fairly as possible.
Experience has proved to us that the same personnel responsible for the negotiation of your policy at inception or renewal, should be the first port of call when a loss occurs. They are the people most familiar with your circumstances and the details of your insurance contract and therefore are best placed to monitor and bring to final settlement your claim. This service is of special importance if complications occur. Our personal intervention in difficult or problematic settlements is highly valued by our customers. See what our customers say about our claims service below.
For a major claim we arrange for the appointment of a specialist loss adjuster, available 24 hours a day and liaise closely with them until a satisfactory resolution is achieved.
Continuous improvement of our claims handling service is key to the maintenance of standards we set ourselves, and we welcome any feedback. Your comments have helped us in our negotiations with insurers illustrating the level of satisfied customers, and pinpointing those few who require further attention.
Claims Promise – “prompt action, prompt settlement.”
How to make a claim
Please contact us, John Ansell & Partners Ltd., FREEPHONE 0800 1313417 quoting the name of the policyholder, alternatively contact your account executive direct;
BAHIS Craig Harman craig.harman@ansell.co.uk
Health and Leisure Jackie Hagen jackie.hagen@ansell.co.uk
Wines & Spirits, Commercial Rob Atkinson rob.atkinson@ansell.co.uk
Residential Property Mike Yeshin mike.yeshin@ansell.co.uk
Home, Motor & Travel Dawn Ackland dawn.ackland@ansell.co.uk
Out of hours and emergency claims phone numbers
Fitness policies: 0845 3028410 Quote ref no: 24185901CHC
Block of flats policies: 0845 3028410. Quote ref no: 23819035CBT
Leisure Pursuits property policies: 0161 835 5553 Quote your policy no.
Wines & spirits transit & storage: Phone the nearest Lloyds Agent and quote your policy no.
All other policies: If you need to report a new claim or need urgent assistance please refer to your policy documents.
Look at what our customers say about our claims service:
“First class" "First rate" "Excellent as always" "Prompt, Cheerful & Knowledgeable service. Many thanks" "Ansell & Partners smoothed the whole process for us being placed in these unforeseen circumstances, having a good insurance broker is money well spent. Thank you once again!"
- Our business is protecting your business
- Insurance not due yet?
Leave your details and we will contact you nearer the time!
- Your service is very thorough and complete.
- 80% of our customers achieved premium savings on their
renewals.
- Our philosophy.....to save on your premium, not on your policy
- Considering a change, call one of our advisers
- Our Claims Promise - "prompt action - prompt settlement"